Refund & Return Policy
At Smartways Security & Technology (SWST), we offer a 7-day exchange policy for defective or damaged electronic items.
🔹 Return & Exchange Duration:
If you encounter an issue with your item, please contact us within 7 days via WhatsApp at 📞 0342 5128122 and send the item to:
📍 Office No. 1, Jinnah Super Market, Opposite Sector 17 Restaurant, Rehman Shaheed Road, Service Morh Area, Gujrat.
🔹 Return Conditions:
✔ The item must be in its original condition, including all packaging, accessories, and manuals.
✔ There should be no visible damage or signs of use.
✔ Proof of purchase (receipt or order confirmation) is required.
✔ Unboxing Video Required: You must record a video while opening the parcel to serve as proof of any damage or defect.
🔹 Important Notes:
⚠ Returns are not accepted after 7 days from the delivery date.
⚠ All electronic items are imported from China and do not have a warranty center in Pakistan.
⚠ Our company provides a 7-day checking warranty only. No additional warranty is available.
🔹 Return Process:
1️⃣ Once we receive your return, we will notify you via WhatsApp or email.
2️⃣ If the return meets our policy requirements, the exchange will be approved.
3️⃣ Exchanges are only available for the same item. Refunds are not offered.
📞 Need Help?
Contact us on WhatsApp: 0342 5128122