Keep your order details

Save your order number and confirmation email. Use the “View your order” button in your email to check the order’s status.

We currently ship orders with DEX. After dispatch, enter your DEX tracking / consignment number on the DEX tracking page. Your Shopify order number is different from the courier tracking number. If you do not have your tracking number, contact SWST with your order number. Delivery usually takes 3–5 working days; courier delays can affect this estimate.

Check your parcel

• Compare the product, model and variant with your order.
• Check the box contents against the product listing or included manual.
• Keep the invoice, packaging and accessories while checking the product.
• If there is an issue, keep clear photos and a short video showing it.

Set up the right way

• Follow the included manual for your exact model.
• Check the app, connection type, voltage and rated load in its product specifications.
• For fixed wiring, use a qualified electrician and confirm wiring requirements before installation.
• Check included accessories and any hub requirement before pairing.

Home automation installation is not provided. Our team can help with product selection and setup guidance.

Need model-specific help?

Send our team your order number, product name, a photo of the model label and a short description of the issue. We can help you identify the correct instructions for your model.

For a manufacturing fault or dead-on-arrival issue, contact us within 7 days of receiving the product. Replacement is subject to fault confirmation and our policy.