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🔁 Return & Refund Policy

SWST – SmartWays Security & Technologies (SWST.pk)

SWST.pk par hum imported smart electronic, security aur automation products provide karte hain. Hamare zyada tar products China se import hotay hain aur Pakistan me inka koi official warranty center available nahi hota. Isi wajah se hum product category ke mutabiq 1 month ya 7 din ki check warranty offer karte hain.

🛡️ Product Category Ke Mutabiq Check Warranty

• Door locks: 1 month check warranty.
• Sliding gate motors aur swing gate motors: 1 month check warranty.
• Control panels: 1 month check warranty.
• Baqi tamam items: 7 days check warranty.

Check warranty product receive hone ki date se shuru hoti hai. Customer ko apni product category ke applicable period ke andar product check karke manufacturing fault report karna lazmi hai.

Agar applicable check warranty period (upar di gayi categories ke liye 1 month; baqi items ke liye 7 din) ke andar:

• Product ON na ho
• Product bilkul dead ho
• Manufacturing fault ho (jo pehle se issue ho)

👉 To aisi surat me product replacement ke liye eligible hoga.

⚠️ Ye sirf manufacturing fault / dead on arrival cases par apply hota hai.

❌ Check Warranty Period Ke Baad Policy

Product ka applicable check warranty period complete hone ke baad (door locks, sliding/swing gate motors aur control panels ke liye 1 month; baqi items ke liye 7 din):

• ❌ Return nahi hoga
• ❌ Exchange nahi hoga
• ❌ Refund nahi diya jayega

Kyunkay in products ki koi long-term company warranty available nahi hoti.

⚠️ Important Electrical Notice

Ye products electronic aur sensitive hotay hain.

Inko sahi tareeqay se use karna bohat zaroori hai:

• Voltage fluctuation se damage ho sakta hai
• Galat wiring se product kharab ho sakta hai
• Overload (geyser, motor, AC) se burn ka risk hota hai

❌ Agar product:

• Burn ho jaye
• Overload ki wajah se damage ho jaye
• Galat installation ho
• Voltage issue se kharab ho jaye

👉 To warranty apply nahi hogi.

📦 Return / Replacement Conditions

Product sirf us surat me accept hoga jab:

• ✔ Original condition me ho
• ✔ Burn ya physical damage na ho
• ✔ Water damage na ho
• ✔ Open / repair / modify na kiya gaya ho
• ✔ Box aur accessories complete hon

🔄 Replacement Policy

• Refund available nahi hai
• Sirf replacement diya jayega (agar fault confirm ho)
• Processing time: 3–5 working days
• Faulty product wapas mangwaya ja sakta hai

🚚 Courier Charges Policy

• Agar fault confirm ho jaye → courier SWST pay karega
• Agar fault na mile → courier charges customer pay karega

📲 Warranty Claim Process

Warranty claim ke liye WhatsApp karein:

📞 0300-8298400

Aur ye bhejein:

• Product ki clear photos
• Issue ka video
• Invoice / order details

Technical team 24–72 hours me check karegi.

⚠️ Warranty In Cheezon Par Apply Nahi Hoti

• Burn ya overload damage
• Voltage fluctuation damage
• Water damage
• Wrong installation
• App / software misuse
• Physical damage

📍 Store Address

SmartWays Security & Technologies (SWST)
Opposite Gujrat Rent A Car
Service Morh, Gujrat

📞 WhatsApp: 0300-8298400
🌐 www.swst.pk

💡 Note

Hum koshish karte hain ke har customer ko best support aur proper guidance di jaye. Hamara maqsad reliable products aur fair service provide karna hai.